Simply my experience...
bemar said:
Any suggestions as alternatives to Rogers or Bell
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I'm with Sympatico, actually one of the first subscribers.
I'm speaking today about Bell and their service as I've found it today.
The customer service is in India. They have many personnel that understand English but with the heavy accent it's difficult to understand them. FACT AND NOT A RACIST COMMENT.
Over the years I've learned to let them go to a point in customer service and let them remove certain problems, then, with the limited knowledge I have picked up, I can take it the rest of the way.
Don't misunderstand. They are very willing to help with a problem but seem to have one fundamental hang up. "Ok Mr. __________ disengage your firewall/router.
Say what! Leave me open to attack.
Thankfully by this point I usually know where the problem lies.
Downtime and speed have never been a real problem.
I've never had any experience with Rogers...