Creative: Another Tech Company to Avoid?

jwmorrice

Gentleman by Profession
Jun 30, 2003
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0
In the laboratory.
Original URL: http://www.theregister.co.uk/2008/04/04/creative_restores_home_brew_vista_driver_links/
Creative climbs down over home brew Vista drivers
By Richard Thurston
Published Friday 4th April 2008 00:03 GMT


A Brazilian developer threatened with legal action by Creative for making its soundcards work better with Vista has had his work reinstated on the company's website.

Daniel Kawakami, better known by the moniker Daniel_K, modified a range of Creative's drivers to make the company's soundcards work smoothly with Windows Vista.

Without his modifications, users argue, Vista machines with Creative soundcards crash and features fail to work.

Posting a forum message on its website last weekend, Creative threatened Daniel_K with legal action (http://www.theregister.co.uk/2008/03/31/creative_labs_developer_legal_action/), accusing him of infringing its intellectual property. The company removed forum posts from the developer containing links to his work.

The move backfired big time, generating a media firestorm and howls of protests from outraged users on technology forums across the web.

Guess what, Creative has reinstated Daniel_K's posts.

Creative declined to speak to The Register on the matter, but sent us this statement instead.

"We have read the strong feedback about Creative's forum post regarding driver development by daniel_k and other outside parties.
Creative's message tried to address our concern about the improper distribution of certain software, which is the property of other companies. However, we did not make it as clear as we would have liked that we do support driver development by independent third parties.

The huge task of developing driver updates to accommodate the many changes in the Vista operating system and the extensive testing required, including the lengthy Vista certification requirements for audio, makes it very difficult for Creative to develop updates for all past products.

Outside developers have been very helpful to Creative and our customers by developing updates for many of our Sound Blaster products, and we do support and appreciate these efforts. This however does not extend to the unauthorized distribution of other companies' property.

We hope to work out a mutually agreeable method for working with daniel_k in supporting his efforts in driver development. Going forward, we are committed to doing a better job of working more closely with third parties to support their development for our products and our customers.
"

Daniel_K is incensed by Creative. "They publicly threatened me, just to show their arrogance," he told El Reg by email.

He told us that Creative contacted him on a chat session. "They were sarcastic, ironic and asked me if I wanted something from them, as if I were expecting something," he wrote. "It was my protest against them and would like to see how far it would go."
Enough reward

He acknowledges that Creative has a case regarding intellectual property, but is furious about the company's strategy. "I'd say they are stealing [from] their own customers by disabling features based on technologies they own (so they did it on purpose) and by charging for a software that requires an improved driver that they refuse to provide."

"At least they are getting flamed all over the web and they are certainly mad about it. That is enough reward for my hard work," he wrote.

Daniel_K's modified drivers have proved immensely popular, with 100,000 downloads in total, according to the developer.

Users had complained that, without them, Vista machines based on Creative's soundcards crashed and features failed.

Some forum posters have already suggested that, given Daniel_K's success in modifying its drivers, the company should offer him a job.

So The Register asked him if he would accept a job if offered by Creative.

"No." ®
 

Berlin

New member
Jan 31, 2003
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I am not using Vista yet but they make decent products and I have been a Creative ( Creative Labs back then ) users since late 1990's and that includes soundcards, some pro audio hardware and a few flash and harddrive MP3 players.

If it's just a driver problem, they really should have stepped up to the plate and fix it fer all and fer free.

Fer this round, thumps down Creative.
 

tboy

resident smartass
Aug 18, 2001
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way out in left field
This is a perfect example of how a company can be legally in the right, but morally wrong.....they must have learned that from the banks?

This also reminds me of how Metallica sued over the downloading of their songs then thousands of fans burned their discs and concert tickets and vowed to never buy another product again....Even the drummer from metallica said that was a big "oops" lol.
 

The Lurker

All grown up. :O
Sep 7, 2005
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They have a long and tested history of this. Had a Creative Zen MP3 player that had no OS/x support, so someone wrote a program to sync to a Mac. Creative changed their software to prevent the program from working.

They do make good and effective hardware, BUT the usablity of their software made me go elsewhere. Mind you now SourceForge has many projects to replace the onboard software of MP3 players so I guess anyone can still use the hardware and have descent software now :D
 

cypherpunk

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Mar 10, 2004
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Creative's support, particularly driver support, is FAMOUS for being terrible and has been for years. If you would have bough Creative five years ago, I see no reason that you wouldn't do it now.
 

dreamblade

Punster Extraordinaire
Feb 8, 2005
1,438
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in my pants, where there's a party
IP greed that's so prevalent in today's IT business world makes me sick! This is just another example of dozens of legal actions invoking the DMCA for making things work better.


Of course, the cynical me now wants to become an IP lawyer.
 
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