I don't think it's a matter of credibility Kiarra. You are well respected wthin the community. The problem I see is this: We're both webmasters and for us to criticise a colleague's work or work ethics personally IMO is a subject best to avoid.
Regardless of how right we may be in our assessment, to those on the periphery, it could easily be mistaken as an opportunistic power play. This is why I think it's best for the respective parties to deal with the situation as they see fit.
I understand your concern and compassion towards those on the receiving end of this bum deal. I feel it too.
I believe the best way to deal with this situation is via a proactive approach: Educate all potential clients. End of story. Your last post explains this rather clearly to those seeking a website. Perhaps a webmaster resource section would be a good idea for Terb to put up. I'm considering it for TBP.
You have also given me another idea. I don't have an FAQ on my site that explains typically asked questions with regards to site ownership, FTP access, etc. I cover that particular ground when I meet with any potential clientele. I will have one now though.
