I recently listed an electronic item on eBay and initially did not specify a refund policy. I had hoped just to play things by ear.
I have previously sold a pair of speakers, a vcr, and a casette deck, and while the first two sales went smoothly, the second resulted in negative feedback. The buyer of the cassette deck claimed it arrived broken, but after some questions and an investigation into his past purchases it was clear he bought it for parts. At one point he stated he knew nothing about cassette players, but his purchase history showed he had recently bought several hi-end players, including three identical to the one I sold him. He also said he was replacing one he had for many years that had recently broken.
Within minutes of listing this most recent item, I received an email similar to the one I received after listing the cassette player. The email stated that the purchaser wanted to replace one he had had for many years and he hoped to be the winning bidder (it was accompanied by a question about shipping). The note was worded in a tacky way, like the other, and this made me a bit nervous. I decided to and did add a 'no return policy' to my ad.
Question. Is this all that bad?? I cannot remove my comments about the policy, but maybe I can add something to them - which hopefully won't cause any confusion. There are several other identical items up for sale and many do not state their return policy. These are selling for about 75 to 100 US. In additon, the item I am selling has a self diagonistic test which shows the unit working perfectly. This is shown by photo in my ad. My feedback is good, the only negative is from the cassette player sale, but my count is low (10).
I have previously sold a pair of speakers, a vcr, and a casette deck, and while the first two sales went smoothly, the second resulted in negative feedback. The buyer of the cassette deck claimed it arrived broken, but after some questions and an investigation into his past purchases it was clear he bought it for parts. At one point he stated he knew nothing about cassette players, but his purchase history showed he had recently bought several hi-end players, including three identical to the one I sold him. He also said he was replacing one he had for many years that had recently broken.
Within minutes of listing this most recent item, I received an email similar to the one I received after listing the cassette player. The email stated that the purchaser wanted to replace one he had had for many years and he hoped to be the winning bidder (it was accompanied by a question about shipping). The note was worded in a tacky way, like the other, and this made me a bit nervous. I decided to and did add a 'no return policy' to my ad.
Question. Is this all that bad?? I cannot remove my comments about the policy, but maybe I can add something to them - which hopefully won't cause any confusion. There are several other identical items up for sale and many do not state their return policy. These are selling for about 75 to 100 US. In additon, the item I am selling has a self diagonistic test which shows the unit working perfectly. This is shown by photo in my ad. My feedback is good, the only negative is from the cassette player sale, but my count is low (10).
