When I was working in Australia in year 2000 on assignment I had to contact Compaq regarding a server driver for a scsi stack of drives that was acting weird. Turned out se asia support is out of Indai. Those guys were way more interested and better at hunting down the configuration start up glitch than any support I ever got out of the US based operations when I was here.
Our work IT is now outsourced, and out of India, and again - really knowledgeable and interested in solving the issue 90% or the time, which sadly is much abouve what we got interest in our issues when IT support was NA based.
We have our own design bureau in Inda now, and they turn out really good work, but there is more communication overhead to make sure they are pointed in the right direction first.