OK, so I am a recent convert to highspeed internet service. I went with Bell and was pretty happy till last Saturday. I got up and all was well, I went out and returned to..a flashing DSL light. I called it in, the said they'd test from there end and see. After a few hours it was back on. Happy ending right? No..stay with me here..it gets stupid. Sunday around 5 30pm it goes dwn again, same deal, flashing DSL light. I call in Again, they arrange for a tech on monday. He comes, checks things out, gets a good solid connect on his equip. I'm then informed its my modem. Ok, fine I think to myself...he's gotta have one right, he's the service guy! NO.
So I call in again and tell them he said I needed a modem. They say 3 to 5 business days! I ask, cant I go grab one at a bell phone center? NO. Frustrated I tell them how ridiculous I find this all but that yes they should send the modem. Later I decide I want to properly complain so I call back. I'm then told there is such a thing as a rush order and that one will be placed on my behalf. I think..great it'll arrive Wed. Something made me call in Wednesday to check on things. I was now told it didn'y look like Anything had been sent out yet! By now I'm outraged, and thinking...it was them that dropped the ball so they have to make it right...right? NOOO. At this point I'm talking to a supervisor who I thought by virtue of his position could do something for me. This illusion was shattered for me when he says...all I can do is put the order in now, but it'll still be 3 -5 days! I'm freaking now, trying to reason out wit this guy that its wd and despite more contact with bell then I've had in years I'm no further ahead then I was on Saturday! I explain how this in unacceptable especially since I was under the impression the process was well underway. He just tows the company line. I say can you at least rush it? He says, theres no such thing as a rush!
Finally I'm passed to a manager and he at least acted human. I was assured there was a rush available. Anyway my modem arrived today and all is well but I'm pretty disgusted. Not only that, but I kept thinking, how the fuck do I not have a job? If these idiots are tech support and supervisors...how big a deal can a wheelchair be? I'm still smarter....clearly!
So I call in again and tell them he said I needed a modem. They say 3 to 5 business days! I ask, cant I go grab one at a bell phone center? NO. Frustrated I tell them how ridiculous I find this all but that yes they should send the modem. Later I decide I want to properly complain so I call back. I'm then told there is such a thing as a rush order and that one will be placed on my behalf. I think..great it'll arrive Wed. Something made me call in Wednesday to check on things. I was now told it didn'y look like Anything had been sent out yet! By now I'm outraged, and thinking...it was them that dropped the ball so they have to make it right...right? NOOO. At this point I'm talking to a supervisor who I thought by virtue of his position could do something for me. This illusion was shattered for me when he says...all I can do is put the order in now, but it'll still be 3 -5 days! I'm freaking now, trying to reason out wit this guy that its wd and despite more contact with bell then I've had in years I'm no further ahead then I was on Saturday! I explain how this in unacceptable especially since I was under the impression the process was well underway. He just tows the company line. I say can you at least rush it? He says, theres no such thing as a rush!
Finally I'm passed to a manager and he at least acted human. I was assured there was a rush available. Anyway my modem arrived today and all is well but I'm pretty disgusted. Not only that, but I kept thinking, how the fuck do I not have a job? If these idiots are tech support and supervisors...how big a deal can a wheelchair be? I'm still smarter....clearly!
