Problems adding new printer when trying to print PDF files

[james t kirk]

Ok,

So I'm adding a new (brother) printer. I go to the website, download the drivers. Printer works fine using MS Office, scanning, etc.

But when I try to print a PDF file, and try to "Select Printer", the new printer is not on the list. All my existing printers are, but not the new one. In fact, it's not just this new printer, it's another printer as well with the exact same problems.

Tried turning on and off both machines.

Tried deleting drivers and reloading, but to no avail.

The new printers just do not appear on the list.

Did a google search and it appears there are a couple of other people posting on line about this same problem, but no response on how to correct.

Using Adobe Reader 10.1.4 - latest version.


Anyone have any words of wisdom???

 

[djk]

Acrobat does not recognize the driver the Brother Printer uses.

Check their website for drivers.

 

[nofrill]

(1) Try an older version of Acrobat:

http://www.oldversion.com/Acrobat-Reader.html

Unless the PDF file you want to read has a lot of advance features, you can go all the way back to versions 8 or 9

Difference between Acrobat reader v. 8, 9 and reader x

(2) If downgrading to an older verison did not help, try using an alternative to Adobe Acrobat:

http://www.foxitsoftware.com/Secure_PDF_Reader/

 

[james t kirk]

I'm beginning to think it's a network issue.

I'm working out of a field office and the printer is basically a "plug is the USB wire" sort into my lap top.

I tried making this new brother printer my default printer and I got the message that there was no such printer on the network.

I was going to phone Adobe, but they want 39 bucks just to speak to me.

 

[djk]

I'm beginning to think it's a network issue.

I'm working out of a field office and the printer is basically a "plug is the USB wire" sort into my lap top.

I tried making this new brother printer my default printer and I got the message that there was no such printer on the network.

I was going to phone Adobe, but they want 39 bucks just to speak to me.

There is no networking when you're using USB to connect to the printer locally.

Sounds like driver issues. I'd check Brother's website.