Tecksavy

[Danolo]

Back when I moved into my new apartment in Toronto, I researched who to use as an internet provider. I ended up choosing Rogers.

During my research I checked out Tecksavy but saw a LOT of negative reviews regarding customer service on technical issues.

I'd be happy to hear about your experience. I dunno if it makes sense for me to switch from Rogers now, but I might.

I pay approx $35 per month for Internet - Hybrid Fibre 60 plus modem rental
approx $64 per month for basic cable and two terminals
approx $50 per month for home phone including 500 LD N.A, minutes

Its running me around $150 per month including taxes.

Whatcha think?

 

[Liber Pater]

i am a customer and whenever I have an issue - 2 times in a year, due to the modem not working, they open up a ticket and are very communicative throughout the process. I've never had to complete a ticket because the modem seems to sort itself out after about an hour or so.

I am in downtown Toronto though so maybe location may be an issue, I don't know, just thought I would mention it.

I just have internet - I get 400GB a month for about 60 taxes in.

 

[jjz]

I am happy with Teksavvy, I have experienced only 2 outages with them, both was Rogers' issue.
Their customer service and tech support was very helpful during the initial account set up and the 2 troubleshooting calls, I used to be in IT and I found their tech support actually know how to troubleshoot and tries to help you. Unlike Rogers when I got "What do you want me to do about it."

I have the unlimited account and pay about 62 a month.

 

[cheapjewham]

If you're a low volume user, you should be fine.

I used to have 4 separate teksavvy accounts for my places and business. All using their highest plan even a grandfathered 150/10 cable plan. However, as of this month, I have none. Since Rogers launched their new pricing initiative it blows teksavvy out of the waters. Even with their website listed price for their highest plan the 250/20 unlimited at 69.99 first month incl modem rental 94.99 afterwards, after averaging it with teksavvy's highest cable plan the 60/10 unlimited, Rogers wins outright. Since they own the lines they also provide you the extra bandwidth which I've been able to enjoy while with Teksavvy, what you pay is what you get. But on average, I use about 5-6 TB of combined traffic per line so unlimited is crucial to me. I used to love Teksavvy but they're getting completed hammered by Rogers/Bell right now with their wholesale pricing. Sadly, as a consumer, I have to choose what's best for my pockets.

End rant.

For your phone services, you are paying out the butt. Rogers uses a voip system. Only difference is that they use their own dedicated modem. Luckily for you voip doesn't take up much bandwidth. I'd suggest you trying a service like Voip.ms if you're willing to do about 20 minutes of setup. The quality is the same but much cheaper. 3000 incoming call minutes for $4 a month plus is less than half a penny per minute pretty much anywhere in North America. Long distance rates are cheaper than any you will find with Bell or Rogers as well. I don't watch TV other than the occasional sports game. Everything else is available on the internet.

Using this 'strategy' I went from paying 300+ per home to less than $85 taxes in. Pretty much paying a premium on the 250/20 line.

 

[Anynym]

I'm also considering switching from Rogers to TekSavvy. The price is about the same for my current Rogers plan at about 60GB/month as for a TekSavvy plan offering 150GB/month, give or take a couple bucks on modem rental versus modem purchase. I'll be interested in following the experience of others on this thread.

I changed my home phone over to the "Fido Home Phone" several months ago and haven't had any complaints - the current pricing is $15/month (plus $40 for the device) with unlimited(*) Canada-wide calling. (* - there are always _some_ limits_). Uses cellular technology to connect to the network, and I use cordless phones in my house.

 

[Intrepid416]

If you're a low volume user, you should be fine.

I used to have 4 separate teksavvy accounts for my places and business. All using their highest plan even a grandfathered 150/10 cable plan. However, as of this month, I have none. Since Rogers launched their new pricing initiative it blows teksavvy out of the waters. Even with their website listed price for their highest plan the 250/20 unlimited at 69.99 first month incl modem rental 94.99 afterwards, after averaging it with teksavvy's highest cable plan the 60/10 unlimited, Rogers wins outright. Since they own the lines they also provide you the extra bandwidth which I've been able to enjoy while with Teksavvy, what you pay is what you get. But on average, I use about 5-6 TB of combined traffic per line so unlimited is crucial to me. I used to love Teksavvy but they're getting completed hammered by Rogers/Bell right now with their wholesale pricing. Sadly, as a consumer, I have to choose what's best for my pockets.

End rant.

For your phone services, you are paying out the butt. Rogers uses a voip system. Only difference is that they use their own dedicated modem. Luckily for you voip doesn't take up much bandwidth. I'd suggest you trying a service like Voip.ms if you're willing to do about 20 minutes of setup. The quality is the same but much cheaper. 3000 incoming call minutes for $4 a month plus is less than half a penny per minute pretty much anywhere in North America. Long distance rates are cheaper than any you will find with Bell or Rogers as well. I don't watch TV other than the occasional sports game. Everything else is available on the internet.

Using this 'strategy' I went from paying 300+ per home to less than $85 taxes in. Pretty much paying a premium on the 250/20 line.

I am curious as to how much of a difference the high Rogers speed 250/20 makes....I pay Bell $300 month for home phone/fax, all the movies and sports on satellite and unlimited download 25/5 modem (not as bundle but the costs are about 60/160/80).

 

[The Options Menu]

I'm also considering switching from Rogers to TekSavvy.

I'm switching back to TekSavvy (after a sojourn)-- They're the real deal. The only thing to keep in mind is that they lease their lines from Bell and Rogers, so if you need a contractor to come out, or you're having line issues, well, guess where you'll be on the priority list. (There's no shortage of those stories.)

 

[IM469]

TekSavvy stuck with the bill after handing over IDs of alleged movie downloaders

Guess it's time to get a VPN service ...

Link: http://www.cbc.ca/news/technology/t...er-ids-of-alleged-movie-downloaders-1.3002014

 

[The Options Menu]

Guess it's time to get a VPN service ...

Link: http://www.cbc.ca/news/technology/t...er-ids-of-alleged-movie-downloaders-1.3002014

If it's just a 'notice and notify' don't sweat it. Teksavvy has a reputation for fighting these things on behalf of their customers, where Rogers and Bell don't. In Canada the law limits damages for ALL copyrighted content to $5,000, and context matters. Few people would go after that amount of money. Especially if you subscribe to Canadian HBO and got dinged downloading one of their shows, or something you own on an ancient VHS, etc. The best thing to do with a 'notice and notify' is ignore it until you get served with actual papers, then contact a lawyer.

With that being said, yeah, a VPN can only help. This thread has some good info: https://terb.cc/vbulletin/showthrea...loading-porn&p=5198293&viewfull=1#post5198293 (My post included, IMHO.) This is all assuming you're not trying to topple a government or up to really bad things, then your needs are different (and I sure as hell aren't helping you).