Weird computer virus problem

[Grafton]

I would really appreciate some computer advice. Here's the situation. When I go on any newspaper website for example thestar.com I get a virus that reads Trojan-js. Redirector.ar. The virus also pops up when I go to the nationalpost.com. However when I'm on terb or most other websites such as yahoo.ca the virus doesn't pop up?


I use Rogers online protection and IE8 along with windows xp. I've already called Rogers tech support and they were totally useless and no help at all. I ran a Rogers anti-virus and anti-spyware scan. I also ran an Malwarebytes' anti-malware scan. All three scans couldn't detect any viruses' on my computer system.

Any advice or suggestions as to how to get rid of this trojan redirector virus would be much appreciated.

 

[djk]

http://forum.kaspersky.com/index.php?showtopic=155383&st=0&p=1248044&

 

[Grafton]

http://forum.kaspersky.com/index.php?showtopic=155383&st=0&p=1248044&

Thanks for that djk. I'm not very good with computers. What should I do now? should I just sit tight and avoid those websites that have this problem? I read the link that you provided and there seems to be some difference of opinion as to what is going on? Thanks again for that link? Is it necessary to hire a computer technician or should I just wait for an update and avoid those sites for now? I don't even think that Rogers is aware of this problem?

 

[Grafton]

I spoke to yet another Rogers internet tech support rep. He told me that Rogers did in fact use Kaspersky as their virus provider. He told me to download Microsoft windows Malicious software Tool 2010 off the microsoft.com/downloads website. In his opinion the virus is not a Malware problem. I did a full windows malicious software scan which took over an hour. I then did yet another rogers anti-virus and spyware scan.

The virus seems to have been removed from my computer?? Thanks again for that link djk. I called four different rogers tech guys today and got four different opinions as to how to solve the problem. I guess computers obviously aren't an exact science. It was only the last tech guy I spoke to who seemed to have a clue about things.

 

[djk]

Hey Grafton,

I was unavailable to reply until now. It's good to hear that information helped you out and it turned out to be a false positive.

Keep in mind that a lot of tech support reps are just glorified page turners. If they were as knowledgeable as the stereotype, they'd be working IT support or completing their bachelors in CS. Sounds like the last rep you talked to was the latter or had a personal interest in technology.

 

[Grafton]

Hey Grafton,

I was unavailable to reply until now. It's good to hear that information helped you out and it turned out to be a false positive.

Keep in mind that a lot of tech support reps are just glorified page turners. If they were as knowledgeable as the stereotype, they'd be working IT support or completing their bachelors in CS. Sounds like the last rep you talked to was the latter or had a personal interest in technology.

Djk your 100% right. The last Rogers tech guy that I spoke to did have an IT background I believe in software development. He told me that he spoke to another customer yesterday who was experiencing the same problem that I was. He told me that if I didn't address the virus problem right away then my whole computer would eventually have become infected. Thanks again for posting that link djk. Believe me it's much appreciated.

 

[nosidam]

Try using firefox.