I can't believe the amount of hostility within this thread all because a lady was unable to show up for her shift due to car trouble. Personally, I would be worried about the well being of the beautiful young lady that was stranded on the side of a highway by herself instead of the delay in posting her absence on the website.
As for the 'lack of respect' from management, I believe that statement is completely uncalled for. It's easy for you to sit there and complain and think that the actions by management are specifically orchestrated to irritate the client population. That's ridiculous. Escape Spa is a well managed, customer oriented spa that strives to ensure the customers satisfaction at all times. If you have a complaint, which I can see you have quite a few, I would suggest bringing those complaints to management so they can directly internalize your concerns and work from there.
As for the names within the schedule that you claim do not work there, some ladies wish to not have their photos uploaded onto the website, but you could always come in to introduce yourself or call in, as many other clients do. Raven, in fact, has pictures on the website, so your statement that these girls don't exist are unfounded and perhaps you would be better off to look at the website in its entirety before stating your concerns.
Kayla does in fact work at Escape, and after some car difficulties she is back this week.
If you would like to see her specifically, it is always best to call before you arrive so that you can be sure the lady will be available.