Yes, there is def an issue with evasive answers to clear, simple questions, no sugarcoating that. We can debate the reasons from the provider side or from the client side, that does not negate or take away the fact it exists. What I see here are too camps: providers laying the blame on clients and clients vice versa. This industry is no different from other service oriented ones. If I am looking for a dental hygienist as a potential client, and I say on the phone 'My name is Joe, I would like to make an appointment with a hygienist'. I don"t get cut off on the phone or angrily hang up because the question is not detailed enough, is missing date, time, address of the Office, what the nature of the service I need, for how long, etc. I most certainly don't get the reply "Can you come now?" The receptionist would def not say "Why not come over and I can let you know more details about our services and prices in-person". , The receptionist would calmly ask me a series of questions, each at a time, waiting for my input, to obtain more details about the nature of my request . Why? Because they are professionals and they would like my business.