The other day, I had to phone one of those 1 - 800 number because of a visa card that I cancelled. Why to they have the recording saying for service in "English" press 1 and for "French" press 2, but when you press 1 and you finally get a person at the other end, they can hardly speak english. This was not the first time it happend to me, when using 1 - 800 numbers. Just in case you don't know this info, when you cnx your visa card, you have to phone the visa regestry people to let them know you cnx your card, if not they automactically charge you the annual fee when it is due, my card was cnx for 4 months and they billed me, that's when I found out about the regestry think, they agreed not to charge the fee and the registry cnx my card. This was with Royal Bank, now I'm with a different bank.
Hate those 1- 800 numbers
- Thread starter Paws
- Start date
The other part of the problem maybe that who ever you are talking to may actually be in India or some such place.
I saw a documentary on that. Many North American companies use the call centre in other country to handle calls from their customers. And it went on stating how much cost it has saved the company if they would have their own call centre.Mufflicker said:
Worse are the 1-800 numbers that don't connect from Canada. Often no other contact info is given. Injury's added to insult when its a "Canadian" model you're trying to get info on. Take their dough fast as you can, give the service as meagerly as you can; the secret of business.
