Then the question becomes - if the process is in place, what happens to employees who don't follow it?
I'd hope they'd be asked why. I'd bet the answer would be along the lines of, 'no one told me about these guidelines and burqa thingies'. Which would be followed by everyone being told to do better and precisely what that means for burqas.
Unusual stuff like this, guide dogs vs pets, electric scooters and such require actual training for floor personnel. It's not as simple as expecting that on their own they'll add the right details to pious pronouncements like: 'Always make every effort to accommodate different abilities and cultures but do not overlook our SOPs.'
When burqas started showing up at the polls, it took a couple of elections and Cabinet level huffing and puffing to actually get the simple common-sense practices (which were always there, between the lines) into widespread use on Election Day.
It's still just a dog-days of summer amusement story.
Here's the linkBesides getting the technical names of the clothing wrong, it tells us the whole thing was staged by a staffer to 'make news'.
One has to ask: When and how did it become A Good Thing to commit fraud, and/or break laws to show some agency's not performing as you'd like? Granted, no LCBO cops swooped on the kid to ruin his life with subsequent charges, although the absence of that's somehow the justification of his 'test'. But does he really want three ID's, bodyscans and shoe x-rays to buy booze? Isn't the 'it only works if they catch everyone' approach rather expensive in the long run? It is where guys like this are pushing us.
I want to know why the YouTube vid hasn't surfaced. Did the journo's iPhone cack?