To offer a discount or not…..

boomboom

Well-known member
Jun 29, 2003
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Yay you. You have managed to make another thread about Trump. Congrats. You have stated your opinion 3 times.

Can we now stop talking about him? Is that ok with you? Can we move on? Thanks.
Looks like someone else to add to your ignore list. Mine's grown over the past 2yrs thanks to you pointing out this option 2yrs ago. Just saying
 

boomboom

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Now back to the original post.
Life happens on both sides.
You advised him asap when he confirmed as requested the morning of. Good on you.
Adding 15 mins is a nice bonus on his rescheduled visit.
Just like on an earlier thread on communication.
No different if he needed to cancel the morning of. Sick or family issue came up or snow storm.
 
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The Options Menu

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@Jenesis

I think 'a bit of free time' is probably the best way to handle the situation. You end up with the same amount of money in your pocket, though less per minute, and the client feels like their understanding is appreciated. It's a nice gesture, and pretty much a win-win, IMO.
 
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tazdude

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Apr 10, 2010
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I used to see a service provider that is 2 hours aways from me. I have been in this situation where she or i had to reschedule. In the law of running averages, I think we both had life issues that we needed to change our plans. I never requested for monetary compensation.

But if this was a first time appointment and I had booked ahead of time, I do have intention to see the provider and see if we get along. Offer something more if he reboots. Offer the olive branch and maybe he will be one of the regular.
 

Jenesis

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Looks like someone else to add to your ignore list. Mine's grown over the past 2yrs thanks to you pointing out this option 2yrs ago. Just saying
You know. You can talk about the sky being blue and someone will turn it into a political issue. LOL.
 
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Bucktee

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It's a non-issue. If you feel that it is, just play with his noodle for an extra 15 minutes.
 

Jenesis

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It's a non-issue. If you feel that it is, just play with his noodle for an extra 15 minutes.
This is why I thought it would be an interesting discussion.

If I have to cancel and I was given a deposit, the expectation is that I have to return it. Obviously

If I canceled 5 mins before he showed up after already having confirmed, the expectation would be to offer a discount on the next visit.

If I canceled 24 hrs before hand (say he was text friendly or booked by email) there would be no expectation of a discount on the next visit as it was canceled well in advance.

We have set confirmation times for a reason, so is there an expectation of discount if you cancel at the time of mutually agreed upon confirmation time? Is the appointment not tentative until it is confirmed? And if tentative, then is an expectation of discount?

Personally I would say no there is not. If I have a confirmation time with a business and either side cancels at that confirmation time, I see that as being the purpose of a confirmation time.

Now again, I will give him an hour for his 45 minutes because I believe in always going the extra mile but I was curious as to the opinions on an industry standard level. If canceling at a confirmation time, is there an expectation of discount?
 
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squeezer

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Jan 8, 2010
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Although not necessary as he wasn't put out with the drive to you a small token can go a long way in any business that involves clients/customers. Perhaps just a 15 minute free session extension as a small token.
Yeah - I think I didn't word this thread right. I already basically knew what I was going to do. If someone offered up some advice that was better, I was open to it.
Should I be worried we are on the same page????? :unsure:
 
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Smallguy

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Dec 14, 2010
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Two schools of thought.

1st: when your client cancel you loose money. When you cancel, your client loses only his time. So don't make it up to him.

2nd option: You ask people for a cancel fee? It's a 2 way street.

I always offer something if I have to cancel and I expect the same in return. My client's time is important too.
You can always make your money back, but you can't get your time back.
 

Knuckle Ball

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I’m not sure if it is a fair comparison but if an agency escort cancelled on short notice then the agency would probably give the guy a $20 discount on the next visit? I dunno.

At the same time, though, most agencies require confirmation on the day of the appointment; if the agency/escort cancels by 11am or so I don’t think they’d offer a discount?
 

Jenesis

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I’m not sure if it is a fair comparison but if an agency escort cancelled on short notice then the agency would probably give the guy a $20 discount on the next visit? I dunno.

At the same time, though, most agencies require confirmation on the day of the appointment; if the agency/escort cancels by 11am or so I don’t think they’d offer a discount?
This is my thought. I don’t think they do if the cancellation happens at the time of confirmation. This is what the confirmation time is for, is it not?
 

Jenesis

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I understand why I missed the answer. Post #49 was edited after I read it.
Original post didn't have an answer.
Sorry but no.

It was edited at 10:27am and you posted at 2:28pm. It was there the whole time. There are time stamps. It was edited for spelling as well. Not adding the answer.

It was also posted on page 2. Post 24. So it's been posted a couple of times now.
 
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Jenesis

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Lol, you're not helping yourself.

We can't be expected to go back and re-read your answers just because you edit them.

Whatever... You posted, then changed your mind, changed your post and I didn't notice.

As a provider, you can do whatever you want. You don't need people's approval anyways. I still vote DUO 😆
Do you not understand how time stamps work?

I posted on page 2 that I was going to extend him time. On post 24. So you had your chance to read it there.

Then I posted on post 49. I edited that post at 10:30 this morning. It has a time stamp of when I edited the post. You didn’t post your comment until 2:30. 4 hours after it was edited. So there is no “going back to re-read”. It was there already when you posted your comment. And it was there twice on post 24 and 49.

And the only thing that was edited was changing the word “their” to “there” which is evident on Bucktee's post right after mine. My reply as to what I was going to do was not "added". There was no mind changing. Nothing. The same thing I said on page two is what I said here on page three.

So I'm sorry but I didn't change anything. You simply didn't read. And that is ok. But the time stamps are all there in black and white.
 

boomboom

Well-known member
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Do you not understand how time stamps work?

I posted on page 2 that I was going to extend him time. On post 24. So you had your chance to read it there.

Then I posted on post 49. I edited that post at 10:30 this morning. It has a time stamp of when I edited the post. You didn’t post your comment until 2:30. 4 hours after it was edited. So there is no “going back to re-read”. It was there already when you posted your comment. And it was there twice on post 24 and 49.

And the only thing that was edited was changing the word “their” to “there” which is evident on Bucktee's post right after mine. My reply as to what I was going to do was not "added". There was no mind changing. Nothing. The same thing I said on page two is what I said here on page three.

So I'm sorry but I didn't change anything. You simply didn't read. And that is ok. But the time stamps are all there in black and white.
Agree with time stamps & edit
If you aren't reading all posts & just glancing or speed reading, it's easily missed.
Reading on cell vs laptop I miss things as well.
Damn small print & old eyes.
Gotta use my glasses all the time now to use cell or laptop. Especially on cell
 
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Jenesis

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You're assuming too much.

It's funny though how one day you're a successful business woman who needs advice with an employee and the other day you can't make a simple decision in this particular situation.

I get it! You wanted attention and now you have it. Congratulations!
😂😂😂😂😂😂😂😂

I can’t believe it is that hard for you to simply admit a mistake. Like seriously.

I brought a discussion to the forum as a general topic. I even clarified that earlier. That this was not about what I would do but what is the industry standard on expectations.

Relax dude. You made a mistake and didn’t read something. It is not the end of the world. It doesn’t make you a bad person. This is not a hill you need to die on.

😂😂😂😂😂😂

Oh and as my posting history will show, @squeezer mentioned I had been quite lately and that was because I was not really posting in the lounge, so that is why I decided to make a lounge post about something I thought was going to possibly be an interesting topic. Just sayin’. Everything is here in black and white. If you actually read.
 
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Jenesis

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You haven't actually replied to my post and are gaslighting instead.

I suppose this is how a strong, independent businesswoman acts.

No one cares what you do with your clients. Your inconsistencies are funny though.
I feel like I am going in circles.....

Again, it is all in black and white. Everyone can read the truth. I already answered. I didn't need to reply to your post directly. Someone else directed you to that answer. That is how all this started.

Gaslighting is a good word here. So is deflection. You are doing both. Not well but you are trying

Anyways, if your ego so desperately needs it, you can have the last word. I don't need it with you. People can read. You may not be able to, but others can and do.
 

Jenesis

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Agree with time stamps & edit
If you aren't reading all posts & just glancing or speed reading, it's easily missed.
Reading on cell vs laptop I miss things as well.
Damn small print & old eyes.
Gotta use my glasses all the time now to use cell or laptop. Especially on cell
Easy to have that issue. Other issues however..... well when you can't admit a simple mistake, that says a lot.
 
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